Apple customers should check the inside slot of their wall plug adapters because they could pose an electrical shock risk.
The mega tech company initiated a voluntary recall of wall plug adapters sold between 2003 and 2015 because they could break, leading to safety concerns of electrical shock.
“Customer safety is always Apple’s top priority, and we have voluntarily decided to exchange affected wall plug adapters with a new, redesigned adapter, free of charge,” the company said in a public statement on Thursday.
The two-prong AC wall plug adapters can be identified by four or five characters, or no characters, on the inside slot that attaches to the power adapter. The redesigned versions have only three characters. The company hasn’t stated how many of the products were sold, but most were sold outside the United States. They were sold in continental Europe, Argentina, Brazil, Australia, New Zealand, and Korea for Macs, iPads and some IOS devices. They were sold in the U.S. as part of the Apple World Travel Adapter Kit. Asian countries are not included in the worldwide recall.
Company officials said customers can trade their recalled adapters for redesigned versions at an Apple store, and it will cost nothing to make the exchange. It is recommended that one make an appointment at an authorized Apply Service Provider or schedule a Genius Bar appointment. Customer support is also available to help schedule an exchange. There is also an Apple support site.
Before making an appointment, it is advised that one get the serial number off the Apple device shipped with the plug.